退款與取消政策Refund & Cancellation Policy

最後更新：2026 年 5 月Last updated: May 2026

本政策適用於在 esim.ydg.ink 的所有 eSIM 購買，本網站由 Youdianguai Trading, LLC（在美國特拉華州註冊）營運。 This policy applies to all eSIM purchases made on esim.ydg.ink, operated by Youdianguai Trading, LLC (registered in Delaware, USA).

我們希望您對購買感到滿意。由於 eSIM 屬數位產品，退款與取消適用以下條款。We want you to be satisfied with your purchase. Because eSIMs are digital products, the following terms apply to refunds and cancellations.

重要 — 數位產品聲明：由於 eSIM 的數位性質，一旦 QR Code 交付、安裝或掃描後，所有銷售均為最終交易，恕不退款。已啟用的 eSIM 不提供退款，但經我們支援團隊驗證的技術故障除外。Important — Digital Product Notice: Due to the digital nature of eSIM products, all sales are final once the eSIM QR code has been delivered, installed, or scanned. Refunds are not available for eSIMs that have been activated, except in cases of a verified technical defect confirmed by our support team.

1. 退款資格1. Eligibility for Refunds

符合以下條件您可能有資格獲得全額退款：You may be eligible for a full refund if:

eSIM 尚未安裝、啟用或掃描；且The eSIM has not been installed, activated, or scanned; and
您在購買後 14 天內提出退款要求；且You request the refund within 14 days of purchase; and
存在經驗證的技術問題導致 eSIM 無法運作（例如無效或無法使用的 QR Code）。There is a verified technical issue preventing the eSIM from functioning (e.g., an invalid or non-working QR code).

2. 不可退款的情況2. Non-Refundable Situations

以下情況不予退款：Refunds will not be issued in the following cases:

eSIM 已經安裝、啟用或掃描。The eSIM has already been installed, activated, or scanned.
為不相容或已鎖定電信商的裝置購買。購買前請確認相容性。The purchase was made for an incompatible or carrier-locked device. Please verify compatibility before buying.
因當地網路覆蓋、數據速度或我們無法控制的狀況所造成的問題。Issues caused by local network coverage, data speed, or conditions outside our control.
啟用後改變心意，或啟用後選錯產品。Change of mind after activation, or incorrect product selection after activation.

3. 技術故障3. Technical Defects

若您的 eSIM 因我方經驗證的技術故障而無法運作，我們會先嘗試解決問題。若無法解決，我們將提供替換 eSIM 或全額退款。我們的支援團隊可能會要求提供資訊以診斷問題。If your eSIM does not work due to a verified technical fault on our side, we will first attempt to resolve the issue. If we cannot resolve it, we will provide a replacement eSIM or a full refund. Our support team may request information to diagnose the problem.

4. 如何申請退款4. How to Request a Refund

如需申請退款，請發送電子郵件至 support@ydg.ink，附上您的訂單電子郵件及問題說明。我們通常在 24 小時內回覆，並力求在 5 個工作天內處理退款要求。To request a refund, email support@ydg.ink with your order email and a description of the issue. We typically respond within 24 hours and aim to resolve refund requests within 5 business days.

5. 退款方式5. Refund Method

經核准的退款將透過 Stripe 退回原付款方式。處理時間取決於您的銀行或發卡機構，通常為 5–10 個工作天。Approved refunds are issued to the original payment method via Stripe. Processing times depend on your bank or card issuer, typically 5–10 business days.

6. 聯絡我們6. Contact

如有任何退款或取消問題，請聯絡 support@ydg.ink。For any refund or cancellation questions, contact support@ydg.ink.

← 返回首頁← Back to Home